Delete it yourself

This works the same on the web and in the phone app. You don't need to reinstall anything.

Sign in at app.getjobkore.com/profile, or open Profile in the app.
Under Danger Zone, tap Delete Account.
Type your email address to confirm.
Enter the code we email you. It makes sure the request came from you.

Your account is deleted as soon as you enter the code.

Can't sign in?

Email [email protected] from the email address on your account, with the subject "Delete my account". We reply to confirm the request came from you, then delete the account, usually within a few days and never more than 30.

What is deleted right away

Your account, profile and business details
All clients, estimates, invoices, change orders, projects and payment records
Field notes, photos, voice memos, files and attachments
Hank chats, support chats and settings
Your subscription, which is canceled, so you are not charged again
Your website, if you have one

What is kept for a short time

Backups: copies stay in our encrypted backups for up to 5 weeks, then they are gone for good. They are only used to recover from an outage.
Error reports: reports of app errors, tied to an account number and not your email, are deleted within 90 days.
Server logs: short-lived logs are overwritten automatically.
Email: our email provider keeps the content of emails sent through Jobkore for 30 days, and for up to 90 days after an account is closed.
AI requests: our AI provider deletes what it was sent within 30 days, unless its safety systems flag it, and does not train on it.

What is kept longer

Affiliate payouts: if you were in our affiliate program, records of commissions and payouts are kept as long as tax law requires, usually seven years.
Legal records: limited records we are required by law to keep, or need to resolve a dispute.
Domain name: a domain we registered for your website stays registered, but you can't move it after the account is deleted. Remove your website first to get its transfer code.

Anything already sent to your clients, such as emailed estimates and invoices, stays in their inboxes. Data you synced to QuickBooks and your Stripe account are yours and are not deleted with your Jobkore account.

Delete some data, keep your account

You can delete field notes, files, and draft estimates and invoices one at a time in the app. Invoices a client has received or paid, and clients who have documents, stay as part of your records until you delete the account. To have other specific data deleted, email [email protected].

See our Privacy Policy for more. Questions: [email protected].